Terms of service for LatchDesk subscriptions

1. Acceptance

By creating a LatchDesk account, by using the application, or by continuing to use this website, you accept these terms on behalf of yourself and of the practice you represent. If you are agreeing on behalf of a practice, you confirm that you have authority to bind it. If you do not accept these terms, do not use the service. We keep an archived copy of every version and will send you the version in force on the day you subscribed if you ask.

2. The service

LatchDesk is a web application for lactation consultants in private practice. It provides visit templates for feeding assessment, weight checks and follow up, capture of pre feed and post feed weights with milk transfer calculation, a weight curve plotted across visits, generation of a plain language feeding plan delivered to the parent by text message, superbill and pediatrician summary exports, calendar synchronization and offline charting that syncs when a connection returns. The service is documentation and practice administration software. It is not a medical device, it does not diagnose, and it does not provide clinical advice. Clinical responsibility for every assessment, every plan and every referral stays with the consultant who signs it.

3. Accounts and eligibility

You must be at least eighteen years old and legally able to enter a contract. Accounts are for named individuals: each consultant on a plan gets their own login and credentials must not be shared. You are responsible for keeping your password safe and for everything done under your login. Tell us at once if you suspect an account has been compromised, and we will lock it while you reset it. We may refuse or close an account that is used to impersonate someone else.

4. Acceptable use

Use LatchDesk for your own practice and the families in your care. Do not attempt to breach the security of the platform, probe other accounts, scrape data in bulk, resell access, or upload material that is unlawful or that you have no right to store. Do not use the text delivery feature to send marketing messages to families: it exists for care plans and appointment reminders. We may suspend an account that puts the platform, other customers or the families in it at risk, and we will tell you why in writing.

5. Subscription and billing

Three plans are offered, billed monthly in US dollars: Solo IBCLC at $29 per month for one consultant, Two Consultants at $69 per month for two logins, and Practice at $139 per month for up to eight logins. Prices exclude any sales tax or VAT that applies where you are established. Your subscription renews automatically each month on the anniversary of the day you started, and the card on file is charged on that day. If a payment fails we retry for seven days and email you before any interruption of service. We may change prices with at least thirty days notice sent by email, and an existing subscription keeps its price until the notice period ends.

6. Cancellation and refunds

You can cancel at any time from your account settings, without contacting support and without giving a reason. Cancellation stops the next renewal and the service stays available until the end of the month you have already paid for. We do not prorate partial months. If we withdraw a plan or make a material adverse change to the service during a paid period, you may cancel and receive a refund of the unused portion.

7. Your data and ownership

Everything you enter stays yours: client records, assessments, weights, plans, templates you write and files you upload. We claim no ownership over that content and we do not use it to train advertising models or to build products for anyone else. We process it only to run the service for you and as instructed by you. You can export the complete archive as PDF charts and a CSV index at any time. After cancellation the account remains readable for sixty days so that you can export, and then the records are deleted permanently unless you have asked us in writing to keep them longer to satisfy a records retention obligation.

8. Availability and support

We target 99.9 percent monthly availability outside announced maintenance windows, which are scheduled outside US business hours and announced at least forty eight hours in advance. Support is answered by email within one business day, and by a person who can change the product. Offline charting means a dropped connection during a home visit does not stop you working: entries sync when the device is back online.

9. Warranty disclaimer

The service is provided as is and as available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted or error free, that the calculations shown will suit every clinical situation, or that any particular business outcome will follow from using it. Figures published on this website describe results reported by other practices and are not a promise about yours.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, nor for lost profits, lost revenue or loss of goodwill. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability for fraud, for gross negligence, or for any liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify MLJ, SASU against third party claims arising from your use of the service in breach of these terms, from content you upload that you had no right to store, or from clinical decisions you make. We will tell you promptly about any such claim, let you control the defense where the law allows, and cooperate reasonably with you at your expense.

12. Changes to these terms

We may update these terms to reflect changes to the service or to the law. Material changes are announced by email at least thirty days before they take effect, and the date at the top of this page is updated. Continuing to use LatchDesk after that date means you accept the new version. If you do not accept it, cancel before the effective date and export your records.

13. Governing law and contact

These terms are governed by French law. Any dispute that cannot be settled amicably falls under the exclusive jurisdiction of the competent courts of Paris, France. Written notice under these terms is given by email to jimenezjulien42@gmail.com and to the address on your account. Publisher details are on the legal notice, and data handling is described in the privacy policy.